Making eye-health information easier to use
We developed bilingual audio resources with patients and community navigators to make eye-health information easier to understand and share.
Our work
See how we put research to work.
From shopping trips to healthcare visits, we study the experiences behind people's decisions. Explore how we've helped teams improve services, test ideas, and build programs around the people they serve.
10 projects
Testing better support with players and advisors
We brought players and support advisors into repeated rounds of research to test ways to resolve common support problems.
Helping small businesses put digital skills to work
We designed a coaching program that paired trained students with neighborhood businesses to improve their online presence.
Making grocery shopping easier for WIC and SNAP families
We worked with families in stores and community settings to test shopping guides and activities for people using food benefits.
Bringing patient experiences into eye-care training
Patient and provider research helped shape training on communication, assumptions, and diabetes-related eye care.
Finding the friction in mobile phone support
We combined customer research and competitor comparisons to identify priorities for mobile phone support.
Understanding what makes advertising feel relevant
Research across five markets explored how people responded to representation and everyday experiences in video advertising.
Understanding the daily workarounds behind incontinence products
Private journals and shopping research helped identify unmet needs around product fit, packaging, and buying incontinence products.
Understanding hospital experiences across city neighborhoods
Repeated community research helped health system leaders understand how hospital perceptions and access differed across neighborhoods.
Defining the next step for luxury client service
Customer testing and competitor research helped a luxury brand set priorities for service across digital and personal interactions.